Support Tickets, Help Desk Agent Management, and Email Security

Support Ticket System

Nexith now includes a built-in help desk with full support ticket management. Organizations can receive, assign, and resolve customer support tickets directly from the admin panel — no third-party ticketing software required.

Configure ticket assignment (manual, round-robin, or random), set SLA hours for urgent and high-priority tickets, and define automatic close intervals for resolved cases.

Support Agent Team Management

Administrators can now designate a specific team of support agents from the platform users list. When a team is assigned, only those users appear in the ticket assignment pool — giving precise control over who handles customer support requests.

If no agents are designated, all users with the Support permission remain eligible, so existing workflows continue without interruption.

Bulk Email Actions

Select multiple messages at once and apply actions — archive, delete, mark as read — to the entire selection. Bulk operations work across all mailbox folders and significantly reduce the time spent processing high-volume inboxes.

Full-Folder Search with Location Results

Mail search now scans every folder, not just the inbox. Each result shows which folder the message was found in, making it easy to locate messages that have been archived, moved to custom folders, or sorted automatically by filters.

Remote Image Blocking

HTML email bodies now block remote images by default. Images load only when the reader explicitly requests them, preventing tracking pixels from silently confirming that an email was opened and revealing the recipient's IP address.

Attachment Delivery Fix

Fixed an issue where attachments declared in the sending API were not included in delivered messages. All attachments specified in API requests are now forwarded correctly.