Terms of Service

What this is

A service for sending email you have a reason to send: receipts, password resets, notifications, and mail to people who asked to hear from you. It runs its own mail transport rather than relaying through a third party, which is why deliverability depends on your domain being set up correctly and on what you send.

Your obligations as a sender

This is the section to read before uploading a list. When you send through this service you are the sender — the messages come from your domain under your name — so what follows is your responsibility, not the operator's.

• Send to people who agreed to it. Not to a list you bought, scraped, or were given. Purchased lists are the single most reliable way to have an account suspended and a domain blocked, and no amount of deliverability work survives them.
• Honour opt-outs. Every marketing message carries a one-click unsubscribe. It works without the recipient logging in, and it must not require anything of them beyond clicking it.
• Send from a domain you control. A domain must be verified with its own SPF, DKIM and DMARC records before it will send. Sending from a domain you do not control is not possible here by design.
• Keep your own records. You are the controller of your contacts' data and are answerable for the consent you collected. Export it whenever you like.

What may not be sent

Unsolicited bulk mail; anything unlawful where you or the recipient are; malware, phishing, or mail intended to deceive a recipient about who sent it; and content in the categories below, which are refused because a single sender in them damages deliverability for every other customer.

[OPERATOR: prohibited categories, e.g. gambling, adult, crypto, pharmaceuticals]

Quotas, rates and suspension

• Each organization has a monthly sending allowance and a per-second rate limit. Both are visible in the dashboard, and both are enforced rather than warned about.
• High bounce or complaint rates are visible to the operator. Sustained abuse, or a complaint rate that puts other customers' deliverability at risk, is grounds for suspension — usually after contact, immediately when mail is continuing to go out and causing harm.
• Suspension does not delete anything. We would rather fix the sending than end the account.

Your account

• You are responsible for your credentials and for who you invite.
• You may export your data, or delete the account, at any time without asking permission. See the Privacy Policy for what deletion removes.
• [OPERATOR: payment terms: billing period, refunds, what happens on failed payment]

What the service does not promise

Delivery to a recipient's inbox is not something any sender can guarantee, and this service does not. A receiving provider may filter, delay or refuse mail for reasons no sender controls. What is promised is that the service will attempt delivery, report what happened, and tell you when it cannot.

[OPERATOR: availability commitment, if any]

Liability, law and disputes

[OPERATOR: governing law and jurisdiction; limitation of liability; indemnity. These are jurisdiction-specific and consequential, and are deliberately not drafted here.]

Changes

Material changes will be sent to the address on your account before they take effect.